Service Under Maintenance

About This Site

All Fleetio systems are actively monitored and any issues will be reported here. If you are having trouble and don't see any updates below, please email our support team at help@fleetio.com.

Uptime over the past 90 days. View historical uptime.
Fleetio Web Application & API ? Operational
90 days ago
100.0 % uptime
Today
Fleetio Go Mobile Application ? Operational
90 days ago
98.35 % uptime
Today
Fleetio Parts Mobile Application ? Operational
90 days ago
100.0 % uptime
Today
GPS Integrations Operational
90 days ago
100.0 % uptime
Today
Fleetmatics Reveal (Verizon Connect Reveal) Integration Operational
90 days ago
100.0 % uptime
Today
Geotab Integration Operational
90 days ago
100.0 % uptime
Today
KeepTruckin Integration Operational
90 days ago
100.0 % uptime
Today
Samsara Integration Operational
90 days ago
100.0 % uptime
Today
Telogis (Verizon Connect Fleet) Integration Operational
90 days ago
100.0 % uptime
Today
Verizon Networkfleet Integration ? Operational
90 days ago
100.0 % uptime
Today
Webfleet Solutions (TomTom) Integration Operational
90 days ago
100.0 % uptime
Today
Zubie Integration Operational
90 days ago
100.0 % uptime
Today
Fuel Card Integrations Operational
90 days ago
100.0 % uptime
Today
Fleetcor Fuel Integration ? Operational
90 days ago
100.0 % uptime
Today
Comdata Fuel Integration ? Operational
90 days ago
100.0 % uptime
Today
Wex Fuel Integration ? Operational
90 days ago
100.0 % uptime
Today
File Storage Operational
File Uploads Operational
File Downloads Operational
File Storage Operational
Hosting Infrastructure Under Maintenance
Hosting Platform ? Operational
Emails Under Maintenance
DNS Servers Operational
Content Delivery Network Operational
Legal documents for Fuel and Maintenance Integrations ? Operational
Dialpad Telephony Infrastructure: Inbound Calls Operational
Dialpad Telephony Infrastructure: Outbound Calls Operational
AutoIntegrate RO Text Notifications Operational
Web Notifications Operational
Web Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Response Time ?
Fetching
Past Incidents
Jan 16, 2021

No incidents reported today.

Jan 15, 2021

No incidents reported.

Jan 14, 2021
Repair Order Approval Email Notifications are Not Being Sent
Resolved - We have verified our fix for this issue. All current Repair Order notifications are being sent.

If you believe you missed an Repair Order notification earlier, please log into your Auto Integration web portal to view all of today's activities.

We are working with our third party service provider to implement a more permanent fix, but do not anticipate any further disruptions in service.
Jan 14, 17:24 CST
Monitoring - Our Engineering Team has released a fix for this issue, allowing Repair Order notifications to send again. This will correct notifications moving forward. Past transactions that were caught in this issue will still need to be manually checked via your Auto Integrate web portal. We will continue to monitor this release and update this Status Page with any updates until we have confirmed this issue is fully resolved.

Thank you for your patience while we worked on this issue!
Jan 14, 14:27 CST
Update - We are continuing to work on a fix for this issue.
Jan 14, 12:39 CST
Identified - Our third party service provider has notified us that they introduced an issue into their system last night that is preventing RO Approval notifications from being sent for our customers with the Maintenance Shop Integration enabled.

They have identified the issue and are expecting to implement a fix by early Friday morning.

As a workaround, you can see and approve your Repair Orders through the interface on Auto Integrate's website.

We apologize for the inconvenience this issue is causing! We'll have an update as soon as we hear confirmation of the fix from AI.

In the meantime, if you are affected by this issue and have further questions, please feel free to reach out to our Support team at help@fleetio.com
Jan 14, 12:38 CST
Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021
"Inspection Form Incomplete" error on Fleetio Go Android
Postmortem - Read details
Jan 12, 14:23 CST
Resolved - We are confident this issue is resolved after monitoring the fix we released last week. Thank you for your patience while we worked on a resolution.
Jan 7, 11:14 CST
Monitoring - We have been monitoring this incident after releasing the 3.4.2.2 Android hotfix last week. We have not recorded any reports of this issue since that hotfix release.

Please feel free to reach out to Support at help@fleetio.com if you need further assistance.

Thank you!
Jan 6, 11:09 CST
Update - Our engineers are continuing to work on a permanent fix for this issue. We've identified that this issue will be able to be resolved via a server-side fix and will not require users to update to a new version of Fleetio Go. The hotfix we released last week, version 3.4.2.2, should correct all but a few outlying issues. We will update the Status Page once that final permanent fix is released. Please continue to reach out to Support via help@fleetio.com with any questions and we will be happy to assist.
Jan 4, 17:10 CST
Update - Please continue to use the hotfix that is currently in the Google Play Store to help with this issue (Version 3.4.2.2) You can find it here: https://play.google.com/store/apps/details?id=com.fleetio.go_app&hl=en_US&gl=US

Our engineers are continuing their efforts to work this issue as their primary task and have made significant progress. A more permanent fix is currently undergoing rigorous testing. We are anticipating the release of that fix to be live in the Google Play Store next week.
Dec 31, 17:22 CST
Update - We have just released a hotfix to the Google Play Store to help with this issue (Version 3.4.2.2)
You can find it here: https://play.google.com/store/apps/details?id=com.fleetio.go_app&hl=en_US&gl=US

This hotfix is a temporary workaround while our engineers work to implement a permanent fix. The workaround is as follows:

Users will still be stopped from submitting an inspection if the issue has been confirmed after the Inspection has been started.
However, the user will only need to exit the Inspection list and then access the inspection again.
The user will then see that issue has fallen off the inspection and they will be able to submit the inspection without having to restart it.

We will reach out as soon as the permanent fix is available on the Play Store.

Thanks again for your patience while we continue to correct this issue!
Dec 28, 16:40 CST
Update - Our developers are continuing to work on a fix for this issue this morning. As soon as we have more information, we will post it here.

While we continue to work to correct this issue, there are two workarounds that can help get past this error:

1. Restart the inspection, then go back to the listing screen and pull down to refresh. Then go back into the inspection and you are able to get around the validation error.

2. Webapp submissions will work if you are receiving this error. You can submit an inspection via a mobile (or desktop) browser and this should help bypass the error.

Please feel free to reach out to Support at help@fleetio.com if you are having this issue so we can follow up with you as soon as we have corrected this.

Thank you for your patience while we continue to work on this issue!
Dec 28, 10:05 CST
Identified - We've identified the issue and are continuing to work on a fix.

While we continue to work to correct this issue, there are two workarounds that can help get past this error:

1. Restart the inspection, then go back to the listing screen and pull down to refresh. Then go back into the inspection and you are able to get around the validation error.

2. Webapp submissions will work if you are receiving this error. You can submit an inspection via a mobile (or desktop) browser and this should help bypass the error.

Thank you for your patience while we continue to work on this issue!
Dec 23, 12:26 CST
Update - While we continue to work to correct this issue, there are two workarounds that can help get past this error:

1. Restart the inspection, then go back to the listing screen and pull down to refresh. Then go back into the inspection and you are able to get around the validation error.

2. Webapp submissions will work if you are receiving this error. You can submit an inspection via a mobile (or desktop) browser and this should help bypass the error.

Thank you for your patience while we continue to work on this issue!
Dec 22, 15:28 CST
Investigating - We are currently investigating an issue when attempting to complete some inspections in Fleetio Go on the Android OS. The error message reads "Inspection Form Incomplete, Please complete the following inspection items before submitting: Issue Resolution" This will occur if the resolved issue has been confirmed by a second user after the first user starts the inspection. We apologize for the inconvenience this error may cause. If you are having this issue, please reach out to Support at help@fleetio.com. We will be happy to help. We will also update this Status Page as we know more.
Dec 22, 15:02 CST
Jan 6, 2021
Jan 5, 2021

No incidents reported.

Jan 4, 2021
Jan 3, 2021

No incidents reported.

Jan 2, 2021

No incidents reported.

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