We identified and resolved an issue with Shop Network data received from Corporate Billing (CB Charge) that triggered incorrect notifications and caused repair order creation errors in Auto Integrate for a small subset of customers. We have validated that all affected account data has been corrected and services are operating normally.
Posted May 22, 2026 - 14:17 CDT
Update
We have identified an issue with Shop Payment statements and Shop Network-related notifications. The root cause has been addressed, and our team is working to restore full functionality.
Posted May 21, 2026 - 20:18 CDT
Identified
We have identified an issue with Shop Payment statements and Shop Network-related notifications. The root cause has been addressed, and our team is working to restore full functionality.
Posted May 21, 2026 - 20:16 CDT
Monitoring
We have identified an issue with Shop Payment statements and Shop Network-related notifications. The root cause has been addressed, and our team is working to restore full functionality.
Posted May 21, 2026 - 20:15 CDT
Identified
We have identified the issue with our third-party partner and are actively working to implement a solution.
Posted May 21, 2026 - 19:25 CDT
Update
We are continuing to investigate this issue.
Posted May 21, 2026 - 17:19 CDT
Investigating
We’re currently investigating an issue with Corporate Billing that’s affecting Shop Payment statements and Shop Network-related notifications.